Learning Outcomes

Introduction to Customer Service

Customer Service Techniques

Communicating with the Customer

Lesson Summary

In this module, you will be introduced to the key elements of customer service. You will learn about the five basic needs of customers and be able to explain how to make a positive fist impression on customers. This module will also teach you about the steps required to begin a problem-solving process in customer service.

What is Excellent Service?

Maintaining a Standard of Excellent Service

Creating Customer Loyalty

This module will teach you how to define a customer service role model and identify a role model within an organization. You will also learn the 6 essential actions to create a culture of excellent customer service and use the 5 P's of customer service to maintain a high standard of excellence. This module will also explain to you how to use customer complaints as a positive reinforcement.

Diploma in Customer Service - First Assessment

You must score 80% or more to pass this assessment.

The Hospitality Customer

The 12 Steps of Superior Hospitality Service

Customer Service in Restaurants

Management in the Hospitality Industry

This module will teach you all you need to know about customer service in the hospitality industry. You will learn about the needs of hospitality customers and how to implement the 12 steps of superior hospitality service. This module will also explain customer service techniques that should be used during restaurant service.

The Philosophy of Retail Service

Management in the Retail Industry

In this module, you will how to achieve the highest level of customer service in the retail industry. You will learn about the 4 types of communications skills needed for retail customer service and learn how to implement these in the retail industry. This module will also teach you about positive reinforcement and how retail managers can maintain a positive working environment.

Customer Service Philosophy for the Public Sector

The Policies and Principles of Customer Service

This module will teach you all about the key principles of excellent customer service in the public sector. You will learn about different methods that can be used to maintain a high level of customer service, such as the procedure that should be used when refusing a customer complaint and how to deliver innovative customer service.

Diploma in Customer Service - Second Assessment

Diploma in Customer Service - Final Assessment

This free online diploma course teaches you how to provide excellent customer service when dealing with the public.

Diploma in Customer Service

This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.

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